Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 15) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
9. Party size
Everyone occupying the property must be listed on the booking form, this includes small children. This is Florida State law and must be adhered to. Persons under 25 years of age are not acceptable unless accompanied by parents or a responsible adult. This property is fully licensed for short-term rental in Florida. The Owners reserve the right to admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid.
10.1 Subletting, sharing or assigning is strictly prohibited.
10.2 The villa will be available to guests after 4:00pm Florida time on the day of arrival, unless otherwise agreed.
10.3 The villa must be vacated by 10:00am Florida time on the day of departure, unless otherwise agreed.
10.4 A surcharge of one days rental will be charged if the villa is not vacated by the specified time.
10.5 Only the persons shown on the booking form are permitted to stay in the property.
10.6 Right to Change Rental Accommodations (Substitution): We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property, or if the property becomes unavailable due to maintenance or other problems. We cannot absolutely GUARANTEE A SPECIFIC rental property in the event of unforeseen circumstances which could render the property to be unsafe or uninhabitable. We will make every effort to contact you should this happen. When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate
For the comfort and safety of guests and the homeowners our villas are non-smoking
12. Animals and pets
12.1 Animals and pets are not permitted in our villas unless agreed with the homeowners at the time of booking.
12.2 Should the villa require a carpet or upholstery clean this will be deducted from your Security Deposit.
12.3 Service and guide animals are allowed. These must be specified at the time of booking.
13. Use of swimming pools and spas
13.1 Swimming pools and spa's are dangerous and ours are not to be used by children without adult supervision. Please observe the pool rule notices provided.
13.2 Our experienced staff maintain the pool and spa area for your enjoyment. Any additional liquids added by guests will cause damage and harm which will incur a charge for repair.
13.3 For your own safety glasses or bottles are not permitted around the pool area.
13.4 Purchase of pool heat: In the event of weather conditions falling below 60 (sixty) degrees Fahrenheit, the pool heating will automatically shut off to prevent any damage. We find it unreasonable to expect the swimming pool to be used while the outside ambient temperature is below 60 (sixty) degrees Fahrenheit.
14. Insects and Pests
Insects and pests are inevitably present in the Florida climate. Within reason, this is normal, the villa receives periodic pest control treatment. Where pests become a nuisance further remedial action will be taken.
15. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
The Owners and the Management Company of the property accept no responsibility for death, personal injury, accidents, loss (for example loss of enjoyment) or damage to persons or personal belongings however caused. The use of all accommodation, all equipment and all amenities, including the pool or spa is entirely at the users' own risk.
17. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
19. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
20. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
21. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.